Why use Intacct from the outsourced accounting point of view...
Updated August 19, 2015

Why use Intacct from the outsourced accounting point of view...

Stephanie Beaulieu, EA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intacct

Being in the outsourced Accounting world we use Intacct two different ways. First, our organization uses it for our own internal accounting software and second we recommend and use Intacct for our clients when it is the best solution for their business.
For our organization, it is used by the entire company. Our accountants (employees) use it to enter their time to allow for management to keep track of hours spent on each client with a quick click of a button. Team Leaders receive emails telling us when the time is submitted and then they review and approve accordingly. The Director of Client Services and the Accounting Manager use the time to create custom reports which help us to see if we are profitable for each client and Team Leaders can view to see if all time is submitted properly and if a client's price may need to be increased. We also use the Tech Change Order feature to help us manage price increases needed as well as utilize requests for refunds, etc. This all helps cut down on internal emails and back and forth, we can put requests right into the system and the accounting manager can process with ease when its time to do the billing.
For our clients we use it for their accounting. It is hard to say exactly what it is used for since we have clients in vast array of industries and all use the software differently. The best thing I can say is that the custom reporting really helps for consolidating reporting. You are able to create reports with ease and they are very functional.
  • Order Management ~ You are able to have multiple stages to allow for the proper flow within your organization.
  • Time Sheet ~ employees are able to enter their own time and submit, managers approve, and then invoice and create reports accordingly with the proper flow.
  • Custom Reporting
  • Intacct templates for importing data can at times be clunky and hard to use. It is a great process and the concept is awesome, however at times we find ourselves spending a lot of time hunting down why there is an error with an import.
  • Our internal use of Intacct has helped with employee efficiency. We are no longer trying to determine which clients were billed for what, what services need to be added or removed and/or how many hours were spent on a job. All this information is available in one software with a click of a button. No more need for updating of Excel spreadsheets with complicated formulas that breakdown.
  • QuickBooks Premier,NetSuite
We used QuickBooks in the past internally and switched to Intacct. QuickBooks was great, however there were limitations around order management, utilizing this module in Intacct has helped with the flow and put the necessary levels and procedures into place.
We would need to find out the type of industry the client is working in and what they want to see within their accounting solution. We would not recommend the product to someone in manufacturing, but all others if they are in need of a beefy accounting system with some excellent reporting then Intacct would be a great solution. It would really benefit companies who want to track their finances by department, have heavy accrual, want to consolidate related entities with ease, etc.

Using Intacct

We will continue to use Intacct internally and refer it to our clients that will mesh with their industries because it is a proven solution that works. It keeps employees efficient and uses their time to construct accurate financials with the correct level of controls.

Intacct Implementation

Intacct Training

The training is designed for implementing intacct as opposed to utilizing intacct. I think that both are necessary to learn, but wish there was continued training for using it once Intacct is in place for the users.

Intacct Support

currently you must submit a ticket via the customer portal and then wait for a response. The time you must wait for the response varies based on the urgency of your request. Sometimes you just need a quick response and a phone call would be easier or even a live chat ~ would love to see them roll that out instead of having to wait when you have a question or issue.

Intacct Reliability

There are times when the system is down when multiple people need to log in to track time to be able invoice clients. This at times can be painful, but we work around it when it happens.