Good for small teams, expensive for large organizations
July 23, 2019
Good for small teams, expensive for large organizations
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
Intercom is being used across the whole organization by marketing, sales and support teams. Intercom is helping us to acquire leads, do manual or automated campaigns, and support customers via online live chat.
- Mass emailing
- Live chat
- Campaign builder
- Segmentation
- Data manipulation
- Customer support
- Pricing
- Helped us to manage 35000 users and 1M+ leads
- Too expensive for a marketing, sales and support automation tool (We are not able to justify the price paid after reaching this volume)
- Live chat application is working very well, integrated with other messaging tools
We have selected Intercom as an affordable alternative to Salesforce Cloud when we were a small startup with smaller operations and volumes. We have gone bigger and now Intercom is much more expensive than Salesforce for us. They have changed their pricing strategy many times in 3 years (during our usage period) and the model they are using now (based on number of interactions) is not allowing us to justify the price paid for Intercom as we are doing a support intensive business for small dollar amounts (for the longtail and volume based).
1 to 5 million