Intercom empowers me to get the job done without depending on my development team!
October 16, 2023
Intercom empowers me to get the job done without depending on my development team!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
Intercom gives me the ability to build product tours, message my users, announce new features and make urgent announcements without depending on my engineering team to write code. For me this is an essential way to have a relationship with my customers/users as a product manager. In addition, Intercom serves as a help center for product related documentation available directly in our web app (without the need to navigate away) and a chat/chatbot for users to ask questions and share feedback.
Pros
- Product Tours for new users or new features
- Interactive chat and search experience for help center content.
- Feature announcements and product alerts without the need for dev involvement.
Cons
- Every new feature you need requires an upgrade to a paid add-on.
- I sometimes find it hard to segment my audience in the nuanced ways I'd like to.
- Product tours don't always integrate as expected and sometimes it feels more complicated than needed to write the rules for where/when/how they should appear.
- Better Help Center experience
- Improved customer onboarding
It's embedded in our webapp. I don't use the support or other integrations at the moment.
Do you think Intercom delivers good value for the price?
Yes
Are you happy with Intercom's feature set?
Yes
Did Intercom live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Intercom go as expected?
I wasn't involved with the implementation phase
Would you buy Intercom again?
Yes
Comments
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