User-Friendly, seamless integration, beautifully designed features!
January 05, 2024

User-Friendly, seamless integration, beautifully designed features!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

Intercom is used as chat base service for our users, often times to problem solve, respond to inquiries, complaints, and provide great costumer service in a timely & professional manner!

Pros

  • Easy to manage multiple chats at one time, quickly switching through details of customers.
  • Quick organization tools provided to streamline the process of chatting!
  • Beautifully designed to stay focused and manage chats!
  • Freedom to customize certain features to have the best personal experience!

Cons

  • A KEY for Keyboard Shortcuts! Lots of combinations can be used, and would help to provide quick clarity on whats what.
  • I wish I could save certain layout settings that I prefer.
  • I appreciate the options offered, but wish I could save my preference for Chat Layout.
  • Easier ability to mute sound from chats notifications.
  • Huge customer satisfaction achieved through Intercom! Professional & timely.
  • Allows us to provide positive costumer interaction, that is relatable and trustworthy for users.
Intercom is extremely user-friendly. It is simple to navigate and manage!
Seamless integration between Intercom and other tools! I have experienced no issues within the software and utilizing other apps or software.
Highly compatible with a multitude of services!
Intercom is more user-friendly, customizable, and compatible than other similar software bases.
Highly recommended across the board!

Do you think Fin by Intercom delivers good value for the price?

Yes

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

Yes

Did implementation of Fin by Intercom go as expected?

Yes

Would you buy Fin by Intercom again?

Yes

The best software I have used for chat based customer support! It is easy to manage and customize, and has great features to streamline the process of chats! Macros are a life-saver!
Intercom is beautifully designed to manage a multitude of chats at one time, and respond in a timely and professional manner!
Intercom features may be customizable to best suit your personal needs to have the best experience possible.

Fin by Intercom Feature Ratings

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