Intercom is the best for customer support
April 15, 2024
Intercom is the best for customer support
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
In my organization we use Intercom to offer service to our clients, resolve their doubts, offer advice and carry out outreach activities.
Pros
- It organizes the conversation threads with users very well, keeping all the relevant information on a single screen.
- allows you to customize the interface to make the operator's work easier
- It has many reporting options to analyze the results
Cons
- shortcut key combinations
- more search options among conversations
- satisfaction of our users with the pre and post-sale service
It is integrated with Helpscout and our CRM
Do you think Fin by Intercom delivers good value for the price?
Not sure
Are you happy with Fin by Intercom's feature set?
Yes
Did Fin by Intercom live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Fin by Intercom go as expected?
I wasn't involved with the implementation phase
Would you buy Fin by Intercom again?
Yes
Comments
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