Great all-in-one product

If you are looking for an all in one system from hire to fire (including COBRA) this is a great product. I've used several and some of the features are far better than i've seen in other platforms. Implementation was great, and our project manager really insured ease. There is a specialist for each feature so many names to juggle and remember who does what. Like i said our PM helped and made implementation seamless - however keep that in mind when you move away from implementation. You still have several specialist if something specific is needed (ie. benefits specialist for open enrolment or a different one for 401k issue). It's a catch 22. Your specialist are subject matter experts in their area and know the system - but having to remember everyone can be a bit overwhelming and sometimes frustrating. I have a wonderful customer success manager and dedicated customer support person who are wonderful to work with on every day items. I almost gave up on the product after having several issues but the team worked hard to resolve several issues we were having.