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IT Glue - Documentation at its best
October 16, 2018

IT Glue - Documentation at its best

Alissa Levanway | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with IT Glue

We utilize IT Glue for saving passwords, organizing documents related to trainings, saving confidential customer information. It is a place where we can give specific access to items that only a few people or all people needing access to. It has a password generator so you know if you're setting up a new passcode to something, you have one to choose that is secure and strong.
  • Passwords - Generating a new password , saving passwords, and the option to copy to clip board without diving all the way into the password profile. The option to also save information related to that specific login such as account #, rep names, etc.
  • Documents - You can create folders to save grouped documents into. For example, we have employee workbooks, departmental documents, quarterly forms, etc
  • Sync- IT Glue syncs with ConnectWise Manage which is a great tool for keeping all our configurations together.
  • Searching - Unless you know clearly what you are looking for, the search bar could use improvement. I find that I have to type in several different keywords for it to work and even then it doesn't pull up everything I'm looking for
  • Syncing - It's not totally clear to me how to get it to sync with ConnectWise. I know it does it automatically but if I'm working to update items in both softwares I don't right away see a button that says "Sync" and I think that would be handy to have
  • It's been positive to know that we have a data base where we can save important items instead of having a document on someones computer and having to ask them everytime for it.
  • It's been more productive to have the passwords in one place and it's more secure.
Couldn't choose Wikipedia but IT Glue definitely has more options for saving content. It's user friendly and is straightforward. There are several editing tools that come in handy when writing up procedural documentation and I found Wiki to be more difficult to use. You'd have to know HTML and you could use that when in IT Glue as well, but you don't have to feel like you need to be an expert to make it work. Wiki was a lot of trial and error and IT Glue is more reliable. I know I'm not going to be spending a lot of time trying to make something look nice.
For IT companies, this is a great documentation tool. It helps if trying to save information for specific clients and for providing access accordingly. It's easy to use for editing so beginners shouldn't have to difficult of a time in using it. We used to use WIKI and that was much more complex then this.