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Vast customization options. If used correctly can facilitate process improvements.
December 01, 2017

Vast customization options. If used correctly can facilitate process improvements.

Brett Knighton | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with JIRA Software

We use JIRA in many different implementations across our organization. We've customized boards for teams in our department to match their individual needs and requirements. With our teams using agile methodologies, we need the tracking software we use to be extremely easy to change and customize. No two teams have the exact same requirements or workflows they want to use and JIRA allows us to match the software to the team and not the other way around.
  • Allows us to customize our board to match the teams' workflows and not the other way around.
  • Allows transparency to management and other interested parties.
  • If used appropriately it can help cut down on process bloat.
  • It can be complicated to set up and manage. Depending on the size of your organization it could require a full time administrator to manage.
  • Its vast customization can be a double edge sword. When management was determining what we needed on our boards and how we were tracking and what info was required on stories/tasks our boards became bloated and process heavy. When the teams took control of the boards and started determining how they wanted to use them to be effective they became a tool that helped the teams increase their velocity.
The main reason we chose JIRA over Trello was the ability to host on-premise. Security concerns with our data drove that requirement and is why we ultimately settled on JIRA. JIRA also provided us with integrations we needed to integrate with other tools that we use.
I can't see any scenarios where using JIRA's software would have the opportunity to be beneficial. I think it's all about implementation whether it will increase productivity or not. But, the software won't be a hindrance in getting there.