Item: Join.me (discontinued)
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

Join.me is the tool we use on a day to day basis to show our software to potential clients. We use it to screen share our software and take clients through our demonstration. It also has the capability of being the platform we use to speak to clients if it's not done via phone calls separately. It is used by our implementation teach to train current users of our software or our Sales team with the goal of selling the software. We do not travel to the properties to do these so the screen share helps us in the simple fact we don't have to leave the office.

Pros and Cons

Easy to get potential clients on the demonstration from their site.
User-friendly platform.
Customized emails to send over to people with calendar invites attached as well.

Lag time - I understand it depends on the internet access by both parties but either way can be extremely frustrating.
Recording a demonstration could be easier.

Return on Investment

It is an essential part of how we display our software - for about 90% of the time, it is reliable.
Not much negative except if the connection isn't working, then sometimes it can be an issue.

Alternatives Considered

I haven't used any other software here that is similar to join.me. I know one software that management has been talking about using for a free trial was GoToMeeting which is under the same umbrella company.

Support Rating

It is good to use this software. It could use some updating here and there but that's nitpicking. It is extremely easy to explain to the potential customers how to join the screen share which could be a hassle for some. I would recommend to other companies to definitely take a look at join.me. I'm also sure there are other similar companies in the space as well that might be better.

Key Insights

Do you think Join.me (discontinued) delivers good value for the price?

Yes

Are you happy with Join.me (discontinued)'s feature set?

Yes

Did Join.me (discontinued) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Join.me (discontinued) go as expected?

I wasn't involved with the implementation phase

Would you buy Join.me (discontinued) again?

Yes

Likelihood to Recommend

It is definitely well suited for a company that does not plan on traveling to show their product. It is easy to do screen sharing as well as meetings on the go internally with the team. It's not well suited I believe with higher up clientele just because the lag could show or present a poor representation of the product you're trying to sell.

Join me in a meeting any time, anywhere

Overall Satisfaction with Join.me