Keap - reliable campaign automation.
Updated October 13, 2023

Keap - reliable campaign automation.

Armand Panganiban | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Keap Pro

Overall Satisfaction with Keap

Keap is being used in several different ways. Primarily in lead nurture. We use a Keap form to collect lead contact info. From there, we have automated email sequences to build a relationship with the lead. We also use Keap for customer testimonials. After a lead has been purchased, we send them an automated sequence that asks for feedback.
  • Automated emails.
  • Lead database.
  • Application integration.
  • More price options.
  • More done for you templates.
  • More onboarding tutorials.
  • Save time.
  • Gain testimonials.
  • Gain feedback.
Keap, compared to Mailchimp, AWeber, and SendFox, is a complete solution. The latter 3 are primarily for email and don't have the same flexibility by themselves for a campaign or email automation. Keap, compared to Typeform, is similar, but Typeform does form building better. There are more options for customization in Typeform.

Do you think Keap delivers good value for the price?

Yes

Are you happy with Keap's feature set?

Yes

Did Keap live up to sales and marketing promises?

Yes

Did implementation of Keap go as expected?

Yes

Would you buy Keap again?

Yes

Keap is good for businesses that build email lists. Keap will manage the leads and makes the lead nurture easier to manage. Keap is not suitable for small companies where someone is unable to dedicate the time to use the application. There is a slight learning curve required in order to use the application effectively.

Keap Feature Ratings

Landing pages
8
Mobile optimization
9
Email deliverability reporting
8
List management
9
Lead nurturing automation
9
Lead scoring and grading
7
Data quality management
8
Automated sales alerts and tasks
9
Calendaring
8
Standard reports
9
Custom reports
9
API
9
Role-based workflow & approvals
8
Customizability
8

Keap Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Support cares about my success
Quick Initial Response
None
No. They offer many tutorials. Premium support is best for organizations that don't have as much time to build campaigns.
I was having a problem with importing a database. The database import was larger than the plan allowance. I reached out to support. They offered to upgrade the plan for a few days so that I can import the database then do cleanup afterwards. This saved me from having to clean up the database first before import.
Keap support is polite, knowledgeable and has always been helpful for my needs. They respond quickly and are available through email, phone, or online chat. I promising use online chat when speaking with them.