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A scalable and flexible solution that can meet the needs of most.
August 23, 2022

A scalable and flexible solution that can meet the needs of most.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Response

Overall Satisfaction with Khoros Care

We use Khoros Care to respond via our company's social media channels to customer questions, comments, complaints, and more. Khoros Care allows us to manage and respond on multiple channels for our primary and flanker brands, and the platforms extreme customizability allows for almost any business problem that we encounter to be solved at scale.
  • Manage multiple teams and work queues.
  • Aggregate and prioritize large volumes of conversations across multiple social channels with ease.
  • Flexible analytics engine allows for easy ad hoc reporting.
  • When needed, bulk actions can be performed quickly and easily in a variety of ways.
  • The interface can be laggy at times, when certain fucntions are in use.
  • Certain features can be limited, with full functionality costly to unlock.
  • Mobile App is an excellent thing to have, but it would be great for it to be more fully-featured.
  • Support for multiple teams and queues has allowed us to manage multiple brands simultaneously and independently.
Khoros is deeply integrated into our workflows across several teams and our experience and relationship with the company is very strong. It would take something unforeseeable for us to leave.
Scalability is one of the platforms greatest strengths. It allows us to manage multiple teams, queues, channels, as well as integrating with multiple communities. It's this flexibility and scalability that I believe is most valuable.
I was not a part of the initial implementation, but I have observed implementation of additional custom features and functionality, and the experience has been largely positive. The Khoros team has proven itself a reliable partner when it comes to the design and development of various solutions. Although not every solution ended up being a good fit, the team has always been present and able to assist in various deployments.

Do you think Khoros Care delivers good value for the price?

Not sure

Are you happy with Khoros Care's feature set?

Yes

Did Khoros Care live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Khoros Care go as expected?

I wasn't involved with the implementation phase

Would you buy Khoros Care again?

Yes

Khoros Care seems well-suited for management of a larger organization's social media channels. It can be dense to use at times, and it may not be as simple to use as other solutions, but its tremendous flexibility and excellent set of resources via its online community make up for any shortcomings it may have in that regard. Support from the company via our account and support teams is strong, and as a result we are able to tackle any problem that comes our way. Continual development of the platform allows us to get creative with support, as new features are frequently introduced.