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Khoros get's the job done!
July 18, 2023

Khoros get's the job done!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Response
  • Messaging

Overall Satisfaction with Khoros Care

Khoros helps me communicate with my customers as easily as possible. Has different queues to separate my different work. It does have a few glitches at times but overall it is minor.
  • Separate work queues.
  • Sends in the tickets in a timely manner.
  • Analytics is helpful in keeping track of my progress.
  • Glitches when adding tags.
  • At times when assigning a ticket, the other agent does not receive it.
  • Notifications for private messages.
  • Analytics has helped me meet my metrics.
  • Separating different queues has helped me keep everything organized.
It's good, but it could be better if it were able to notify us on private msgs we receive to meet metrics.
Decent, we have different sites, and it all depends on the big man how much we get.
n/a
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Do you think Khoros Care delivers good value for the price?

Not sure

Are you happy with Khoros Care's feature set?

Yes

Did Khoros Care live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Khoros Care go as expected?

I wasn't involved with the implementation phase

Would you buy Khoros Care again?

Yes

It's great for communicating with customers, making it easy.