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Business Success using Customer Engagement Software: Khoros Care
December 05, 2023

Business Success using Customer Engagement Software: Khoros Care

Sourav Saha | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Messaging

Overall Satisfaction with Khoros Care

We have a customer support Team, who responds to the customers and bridals to provide them support via different messaging platforms in a single tool i.e. Khoros Care. This also has reduced the man hours to manage other platforms. The response is lag-less while interacting with customers. We are also planning to implement the bot services to respond to the FAQs section to reduce more man hours.
  • Messaging
  • Bot (Testing Phase)
  • Dashboard with filters
  • Freshchat, Slack, Teams Integration
  • Reduced Man Hours
  • Reduced Over Headache to manage all apps
  • Some integrations such as GMB working very perfectly
I would always put 10/10 because the amount we are paying to this app, is actually we are receiving that class service which we expected for. Yes, there are ground for improvement and I believe company would provide that opportunity to serve the customer with their feedback for their betterment of their organization.
Previously, we used to have SMS, GMB and Other Social Media Platforms, now are expanding in Teams and Slack, on which the company so satisfied with all the available options to manage the business messages without any hesitation.
Since we are already using this application as one of our core business application. I would definetly add my recommendation to have this application in your bucket too.

Do you think Khoros Care delivers good value for the price?

Yes

Are you happy with Khoros Care's feature set?

Yes

Did Khoros Care live up to sales and marketing promises?

Yes

Did implementation of Khoros Care go as expected?

Yes

Would you buy Khoros Care again?

Yes

As mentioned, it has helped in routing the all the messages in a single dashboard and minimized the headache to browse through other apps. While, implementing adding other integrations such as WebHook could be more beneficial, this will provide more prowerful action to interact with most applications with. Overall, I would give a thumbs up to this application.