Khoros has a great tool and has a dedicated support team!
July 29, 2021
Khoros has a great tool and has a dedicated support team!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Khoros Communities (Formerly Spredfast + Lithium)
The Khoros community is used in the customer service team to support our frontline teams as a self-service tool. As it is a 24-hour tool, customers can get tips on how to troubleshoot and repair their products by interacting with other customers as well as employees. Our internal employees also have a place to share important information and technical advice. The main objective is to provide the answers that our customers are looking for as quickly as possible.
- Very complete reporting system where we are able to get different metrics and see the trend of our platform activity.
- Knowledgeable team that is always looking to help us at the best time and with the best solution.
- Integration with Salesforce
- The stage environment could be more user friendly since it requires some training to be able to use it.
- To be able to edit the Community you need to know HTML or have an admin from Khoros to help you with the updates.
- Increase self-service
- Being closer to our clients by using this communication tool
We worked with Khoros Professional Services to redesign our Community and the project went very well. The knowledge of the technical team stood out. As said before, they went above and beyond to make our project what we wanted it to be.
We use Khoros' analytics to track our goals and make sure we are on the right path.
- Product feedback
We capture community feedback and share it internally. It can be product feedback as well as system feedback. Since they know we hear what they say on our platform, they keep posting and sharing their ideas with us.
The features that Khoros provides us regarding the gamification program are good! We have badges and rankings based on user activities. We also have a Super User program which has been appreciated by our customers over the past few years.
Do you think Khoros Communities delivers good value for the price?
Yes
Are you happy with Khoros Communities's feature set?
Yes
Did Khoros Communities live up to sales and marketing promises?
Yes
Did implementation of Khoros Communities go as expected?
Yes
Would you buy Khoros Communities again?
Yes