Item: Khoros Marketing
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

Social Media posting for around 160 channels. Khoros helps us with scheduling content, managing multiple accounts from one place, handling crises, and gathering analytics for a better decision making

Pros and Cons

Posting/scheduling
Analytics
Trainings

Add more functionalities/platforms

High scalability, but in our organization, it has been difficult to get traction from >40% of the teams (especially those that were not fluent in the English language). This makes the overall impact of Khoros diluted

Key Insights

Do you think Khoros Marketing delivers good value for the price?

Yes

Are you happy with Khoros Marketing's feature set?

Yes

Did Khoros Marketing live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Khoros Marketing go as expected?

Would you buy Khoros Marketing again?

Yes

Alternatives Considered

Khoros Communities (Formerly Spredfast + Lithium)

Likelihood to Recommend

Well suited for teams that have multiple accounts to manage for the same brand. Less suited for teams that have one or two accounts to manage and lack familiarity with social media tools (they are difficult to turn into heavy users)

Great experience and customer support, room for more features

Modules Used

Overall Satisfaction with Khoros Marketing (Formerly Spredfast + Lithium)