It's a Start.
May 31, 2023

It's a Start.

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with KnowBe4 PhishER

Users can easily send suspicious emails to a central location for further analysis. Problems discovered that the PhishER system would tell us this email is clean, but in doing manual inspections, the email is 100% a threat. If we relied on PhishER, we would have a problem.

Pros

  • Central location for the suspicious emails to be analyzed.
  • Easy for users to use.
  • In most cases, the service will properly analyze the email.

Cons

  • Poor method of analyzing (some emails you're telling me are clean) when they're not.
  • You should run the attachments in a sandbox to properly analyze.
  • Gives us a quicker way to analyze malicious emails.
  • Saves us time.
By having a PhishER plugin, our users can easily send email to PhishER which saves us from having to do it.
None.
N/A

Do you think KnowBe4 PhishER/PhishER Plus delivers good value for the price?

Not sure

Are you happy with KnowBe4 PhishER/PhishER Plus's feature set?

No

Did KnowBe4 PhishER/PhishER Plus live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of KnowBe4 PhishER/PhishER Plus go as expected?

I wasn't involved with the implementation phase

Would you buy KnowBe4 PhishER/PhishER Plus again?

No

Pro: Easy for users to send malicious emails to a central location. Cons: Limited options for users to submit emails (There are other products that give users many options). Some emails in PhishER were labeled as clean when they were 100% malicious.

KnowBe4 PhishER/PhishER Plus Feature Ratings

Incident Response Platforms
6.8
Company-wide Incident Reporting
6
Integration with Other Security Systems
7
Centralized Dashboard
8
Machine Learning to Prevent Incidents
6

Comments

  • Lily Borges | TrustRadius Reviewer
    Lily Borges
    (Vendor Representative) commented 3 years ago
    Thank you for taking time out of your day to leave us feedback. We would like to get the clean labeled emails over to our Threat Research Lab to investigate this further. If you are open to speaking with our product team so they can review with you, please reach out to our VP of Product Management at chrisc@knowbe4.com.

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