It's a Start.
May 31, 2023

It's a Start.

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with KnowBe4 PhishER

Users can easily send suspicious emails to a central location for further analysis. Problems discovered that the PhishER system would tell us this email is clean, but in doing manual inspections, the email is 100% a threat. If we relied on PhishER, we would have a problem.
  • Central location for the suspicious emails to be analyzed.
  • Easy for users to use.
  • In most cases, the service will properly analyze the email.
  • Poor method of analyzing (some emails you're telling me are clean) when they're not.
  • You should run the attachments in a sandbox to properly analyze.
  • Gives us a quicker way to analyze malicious emails.
  • Saves us time.
By having a PhishER plugin, our users can easily send email to PhishER which saves us from having to do it.

Do you think KnowBe4 PhishER/PhishER Plus delivers good value for the price?

Not sure

Are you happy with KnowBe4 PhishER/PhishER Plus's feature set?

No

Did KnowBe4 PhishER/PhishER Plus live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of KnowBe4 PhishER/PhishER Plus go as expected?

I wasn't involved with the implementation phase

Would you buy KnowBe4 PhishER/PhishER Plus again?

No

Pro: Easy for users to send malicious emails to a central location. Cons: Limited options for users to submit emails (There are other products that give users many options). Some emails in PhishER were labeled as clean when they were 100% malicious.

KnowBe4 PhishER/PhishER Plus Feature Ratings

Company-wide Incident Reporting
6
Integration with Other Security Systems
7
Centralized Dashboard
8
Machine Learning to Prevent Incidents
6