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KnowBe4 Security Awareness Training - IT Tested, Staff Approved
Updated July 26, 2023

KnowBe4 Security Awareness Training - IT Tested, Staff Approved

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Training Access Level III (Diamond)

Modules Used

  • KnowBe4
  • PhishAlert

Overall Satisfaction with KnowBe4 Security Awareness Training

KnowBe4 Security Awareness Training has been deployed across two organizations to improve security awareness. We use it for training, ethical phishing as a training component, and review of questionable emails submitted by staff. We are also using for some HR training as well
  • Training for end users
  • Ethical Phishing
  • Interface between users and IT on resolving questionable emails
  • Resolution/Identification of bad emails
  • Reduce IT workload
  • It would be nice to let users go back to see work they have completed in training.
  • At the end of the day staff is more aware of potential threats. Submissions on questionable emails is up 80%(ish). While there is the potential for spending some more time in resolution, this is insignificant when compared to time spent post-click on a bad email

Do you think KnowBe4 Security Awareness Training delivers good value for the price?

Yes

Are you happy with KnowBe4 Security Awareness Training's feature set?

Yes

Did KnowBe4 Security Awareness Training live up to sales and marketing promises?

Yes

Did implementation of KnowBe4 Security Awareness Training go as expected?

Yes

Would you buy KnowBe4 Security Awareness Training again?

Yes

KnowBe4 Security Awareness Training has a large selection. This allows us to keep the user engaged and also target specific audiences.
Users are added during New Hire process and assigned groups. Terminated employees are removed during exit process. All new users added to current groups and also to previous training campaigns
Training completion and participation reports and effectiveness of campaigns based on phishing results are the two predominate tools we use.
Comodo Advanced Endpoint Protection (AEP)
KnowBe4 Security Awareness Training does a great job at increasing user awareness. Through the extensive training materials, we have an ample selection. Their series, The Inside Man, has been extremely popular with the staff. Ethical phishing is very easily implemented and has gone a long way in making the staff more aware of potential threats found in email. With KnowBe4 PhishAlert we have a quick way to resolve any email the staff has a question on.

KnowBe4 Security Awareness Training Feature Ratings

Security Awareness Training
9.1
Training Content Library
10
Multilingual Training Content
8
Training Gamification
8
Industry-Specific Security Training
8
Individualized Security Training Plans
10
Phishing Simulations
10
Security Reporting
10
Security
10.0
Role-based user permissions
10
Single sign-on capability
10

KnowBe4 Security Awareness Training Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
We have the Diamond level subscription. The benefits vs cost seemed to be the best value
Our account rep, Elise, is out standing! She schedules a regular meeting monthly. We go over our general operation and look to add new features as we progress. She has made this products roll out a very pleasant and productive endeavor.
Every time we have contact support with a use question, we get good information in a very timely manner

Using KnowBe4 Security Awareness Training

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Campaign Setup
  • New user setup
  • Phishing Campaigns
  • User maintenance, it would be great to have some comms between KnowBe4 and Google Workspace
Yes, but I don't use it