Overall Satisfaction with Kount
Kount is used to determine risk in our transactions. It is used primarily to determine if a transaction is fraudulent or not, in order to reduce the overall risk of returns and lower the overall footprint of customer support operations. It is integrated fully into our technology stack, as well as in front of our customer support so that they can help users make safe purchases.
Kount is cheaper and less complex to integrate than other options. However, that ease comes with reduced accuracy. The other option we have chosen was much more complex to integrate, but also has way more accuracy in determining actual fraudulent transactions. This can be verified by a reduced number of calls to customer care.
Do you think Kount delivers good value for the price?
Are you happy with Kount's feature set?
Did Kount live up to sales and marketing promises?
Did implementation of Kount go as expected?
Would you buy Kount again?