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LabVantage Review
May 03, 2018

LabVantage Review

Sharon Martinko | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with LabVantage

The LabVantage product is a specialized ERP system that is used primarily in testing laboratories. This product is used across the entire organization. It manages our laboratory.
  • Their project management staff and developers work well with the organization to fully understand the process that needs to be designed.
  • Their support staff is outstanding. They are responsive and work to rectify the situations that are presented to them.
  • It sometimes takes a long time for sales to answer questions on quotes and change orders.
  • The currently LIMS system is web based. Unless you have java programmers on staff that can create new 'workflows', you will pay for the enhanced functionality
  • This software has allowed us to continue to grow.
  • We can output 20% more samples that we did with our old system
Their software is best suited to organizations that are larger and have a full understanding of their processes. I work for a smaller organization and we had to change some of our processes to fit the software. Also - as a small organization, we do not have the necessary funds to pay for all of the customizations that would allow us to work better within the software itself.