Khoros Review
August 17, 2017
Khoros Review
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Khoros Care (Formerly Spredfast + Lithium)
It's used by a department - social customer care. It allows reps to manage multiple conversations from customers sent via Twitter or Facebook.
- Handles high volumes
- Stable system
- Executive queues - being able to manage their queues different from rep queues
- Reporting
- API integration - needs to be more nimble
More than 5,000 per week
It's improved it - we are now able to connect with even more customers.