Honest Review
December 15, 2023

Honest Review

Christy Curry | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Litmos

Store computer based trainings, registration for online courses, reporting.

Pros

  • user friendly navigation
  • ability to customize

Cons

  • High turnover of support roles in the past
  • low level of customer support in the past
  • reduced training cost
  • simplified reporting
Better - more user friendly and less clunky.

Do you think Litmos delivers good value for the price?

Yes

Are you happy with Litmos's feature set?

Yes

Did Litmos live up to sales and marketing promises?

No

Did implementation of Litmos go as expected?

No

Would you buy Litmos again?

Yes

Easy to navigate and use.
Our implementation didn't go as planned on schedule. there were issues and we were down for longer than expected. Our support rep at the time was not available to help and didn't return phone calls. After we implemented, there was an issue where all of our data was lost and we had the same issue - lack of response from litmos. We had to import all of our data again, so technically we had two implementations.
We like Litmos and have had a good experience with it. In the past, we had a couple of issues with customer support or availability when we needed it. We'd also like to see more proactive communication, hoping that improves with the recent position.

Litmos Feature Ratings

Learning Management
8.3
Course authoring
8
Course catalog or library
8
Player/Portal
8
Learning content
8
Mobile friendly
8
Progress tracking & certifications
9
Assignments
8
Compliance management
8
Learning administration
8
Learning reporting & analytics
9
Single Sign On (SSO) Enabled Learning
9

Comments

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