One of the easiest to use Software products in the Industry
June 11, 2018
One of the easiest to use Software products in the Industry
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with LogMeIn Rescue
We used LogMeIn across our entire company for web conferencing meetings and conference calls with clients. It was extremely useful as a quick way to connect with our clients without them having to download any software. Ease of use for our clients and for our employees is a top priority for our company.
- Easy to use. No time wasted training employees or coaching customers through logging in
- No software downloads required. No confusion for the customer or employees.
- Great user interface. Nothing is hidden, there are buttons and icons for everything that you would need to do while on the call.
- Call quality is sometimes an issue when using VOIP
- Premium country numbers tend to be a little more expensive than on the open market
- The Customer service was a little slow to respond when there were issues with the call quality
- LogMeIn has created a positive ROI for us in both a financial and a time-savings sense
- It has helped us easily communicate with our clients and close more deals
- It has reduced our ramp time for sales and customer service reps
Compared to other software on the market, LogMeIn is one of the easiest software products to install and use across multiple departments in the same company. It has been one of the easiest from an admin side and it has been one of the easiest to use from a user and customer perspective.