One of the easiest to use Software products in the Industry
June 11, 2018

One of the easiest to use Software products in the Industry

Greg Larsen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Rescue

We used LogMeIn across our entire company for web conferencing meetings and conference calls with clients. It was extremely useful as a quick way to connect with our clients without them having to download any software. Ease of use for our clients and for our employees is a top priority for our company.

Pros

  • Easy to use. No time wasted training employees or coaching customers through logging in
  • No software downloads required. No confusion for the customer or employees.
  • Great user interface. Nothing is hidden, there are buttons and icons for everything that you would need to do while on the call.

Cons

  • Call quality is sometimes an issue when using VOIP
  • Premium country numbers tend to be a little more expensive than on the open market
  • The Customer service was a little slow to respond when there were issues with the call quality
  • LogMeIn has created a positive ROI for us in both a financial and a time-savings sense
  • It has helped us easily communicate with our clients and close more deals
  • It has reduced our ramp time for sales and customer service reps
Compared to other software on the market, LogMeIn is one of the easiest software products to install and use across multiple departments in the same company. It has been one of the easiest from an admin side and it has been one of the easiest to use from a user and customer perspective.
LogMeIn is suited for a growing company that needs screenshare software in order to demo their products to potential clients. It is also well suited for a company that is going to use its other products in conjunction with the screenshare software as a bundled package. Having the ability to sync with Active Directory and take advantage of their Last Pass product as well, helped our team streamline all of our software credentials into one system.

LogMeIn Rescue by GoTo Feature Ratings

Remote Administration
9.5
Screen sharing
10
File transfer
8
Instant message
9
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
9
Remote management of servers & workstations
Not Rated
Remote Active Directory® management
10
Centralized management dashboard
10
Session record
10
Annotations
9
Monitoring and Alerts
9
Multi-platform remote control
10

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