Item: LogMeIn Rescue by GoTo
Rating: 10
Author: Mike Narumiya

Use Cases and Deployment Scope

It is used by the support team to provide support to application issues, and various desktop/workstation based issues. A great, well known easy to use option. Easy to train support staff on its use, easy roll out. A well known product that many people are already familiar with. Website is great and clear. A great decision for many.

Pros and Cons

Easy to use. Very little training necessary.
Established brand identify, so user acceptance is high.

Can't think of many things. Works, easy to use.

Return on Investment

Ease of use, so gets into service fast. Cuts training costs.
A great, reliable support tool allow support staff to better serve and resolve issues.

Alternatives Considered

When compared to other big name products, it is in the running with all of them. In my mind, the best remote desktop products are easy to use, very reliable and very little impact on system resources. LogMeIn certainly fits that. Little training, easy to use, and a good name in the market, helps get buy in and acceptance. It is reliable and does what it needs to do.

Support Rating

It does everything it is supposed to do, and has no negatives I can think of. Works, easy to implement, easy to use. Requires no hassling by support staff to use, is stable and requires very little training or coaching to use effectively. Has very intuitive controls. Product has a great market name and is easy to get buy in on.

Key Insights

Do you think LogMeIn Rescue by GoTo delivers good value for the price?

Yes

Are you happy with LogMeIn Rescue by GoTo's feature set?

Yes

Did LogMeIn Rescue by GoTo live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Rescue by GoTo go as expected?

Yes

Would you buy LogMeIn Rescue by GoTo again?

Yes

Likelihood to Recommend

When supporting remote users/clients, it's a fast, simple to use way to remotely access workstations or to share documents. Requires very little to no training as it is a super easy, straight forward application. Lightweight, and reliable. A solid tool to provide to staff, that works when it is needed. Being a well known brand is a great selling point for buy in.

LogMeIn is a count on me product.

Overall Satisfaction with LogMeIn Rescue