I can work with it!
December 30, 2023

I can work with it!

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Rescue by GoTo

It is a comprehensive solution that facilitates remote management of devices. It is compatible with all operating systems. It is highly useful for client management, even those distributed across continents where physical intervention is more challenging. Helps in saving time and money. We can access the machine without any interaction from the client. Help to intervene before the client calls.
  • easy install.
  • remote access.
  • Multiple way of connection.
  • fast learning curve.
  • mobile client.
  • grant admin privileges.
  • screen recording.
  • file transfer
  • Remote access
  • unattended access
  • no need to use vpn or similar
You can set a remote Helpdesk office. Every technician can work remotely without the need to go to the office, facilitating 24/7 customer support without the need for a user to be available on the computer side. Operations can also be carried out when the Shop is closed so that you can have a lot of flexibility.
Permissions can be granted at various levels, connections are encrypted, and there is no need to open a VPN or similar for access to the client's network. You don't need to open a firewall, port, or other configuration. Each side client and my organization have less work to do.
The cost is reduced, less meetings to decide how to connect to the other network in a safe way, with permission or similar.
"I've had an entirely positive experience with this app and would recommend it to anyone who hasn't yet taken advantage of this excellent platform.

Do you think LogMeIn Rescue by GoTo delivers good value for the price?

Yes

Are you happy with LogMeIn Rescue by GoTo's feature set?

Yes

Did LogMeIn Rescue by GoTo live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Rescue by GoTo go as expected?

Yes

Would you buy LogMeIn Rescue by GoTo again?

No

We need to connect to various retail outlets scattered throughout the territory quickly, without the interaction of a person on the terminal side. This allows us to swiftly install patches, restart, and interact with our systems. We are also implementing the solution on Linux platforms. It's easy to implement everything using one place.

LogMeIn Rescue by GoTo Feature Ratings

Screen sharing
Not Rated
File transfer
8
Instant message
8
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
8
Over-the-Internet remote session
8
Initiate remote control from mobile
6
Remote management of servers & workstations
8
Remote Active Directory® management
Not Rated
Centralized management dashboard
8
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
8
Multi-platform remote control
8