Good product with potential to be great!!
Our company has recently switched to using LogMeIn Rescue to provide support to our customer base with their technical issues. The entire …
Overview
What is LogMeIn Rescue by GoTo?
Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of…
Recent Reviews
How LogMeIn Rescue by GoTo Differs From Its Competitors
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Screen sharing (160)9.696%
- Over-the-Internet remote session (160)9.191%
- Multi-platform remote control (116)8.989%
- File transfer (150)8.686%
Reviewer Pros & Cons
Video Reviews
2 videos
User Review: LogMeIn Rescue Functions Efficiently by Making Multiple Connections Simultaneously
02:35
LogMeIn Rescue Saves a Trip For IT Tech With It's Remote Functionality: User Review
02:39
Pricing
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What is LogMeIn Rescue by GoTo?
Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.logmeinrescue.com/pricing?u…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is TeamViewer?
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
What is AnyDesk?
AnyDesk Software in Stuttgart offers their eponymous remote desktop software, designed to provide resilient remote access even with poor network access.
Features
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Product Details
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- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is LogMeIn Rescue by GoTo?
Rescue is a remote
support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to
offer fast technical support and ensure a secure remote
support session for both the IT professional and the end user. From small
teams of IT helpdesk technicians to enterprise-level organizations, Rescue aims to offer the flexibility needed to remotely support employees and customers, as
well as enable remote work.
LogMeIn Rescue by GoTo Features
Remote Administration Features
- Supported: Screen sharing
- Supported: File transfer
- Supported: Instant message
- Supported: Secure remote access with Smart Card authentication
- Supported: Access to sleeping/powered-off computers
- Supported: Over-the-Internet remote session
- Supported: Initiate remote control from mobile
- Supported: Remote management of servers & workstations
- Supported: Remote Active Directory® management
- Supported: Centralized management dashboard
- Supported: Session record
- Supported: Annotations
- Supported: Monitoring and Alerts
- Supported: Multi-platform remote control
Additional Features
- Supported: Diagnostics
- Supported: Customization & Branding
- Supported: Unattended Machine Access
- Supported: Integrations, APIs & Mobile SDK
- Supported: Scripting
- Supported: Agent Collaboration
- Supported: Desktop Calling Card
- Supported: Customer & Predefined Support Channels
- Supported: Agent & Administrator Management
LogMeIn Rescue by GoTo Screenshots
LogMeIn Rescue by GoTo Video
Rescue + Mobile - Where support gets done.
LogMeIn Rescue by GoTo Integrations
LogMeIn Rescue by GoTo Competitors
LogMeIn Rescue by GoTo Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
LogMeIn Rescue by GoTo Downloadables
Frequently Asked Questions
SecureLink Enterprise Access, BeyondTrust Remote Support, and SolarWinds Dameware Remote Support (DRS) are common alternatives for LogMeIn Rescue by GoTo.
Reviewers rate Centralized management dashboard highest, with a score of 9.8.
The most common users of LogMeIn Rescue by GoTo are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(389)Attribute Ratings
Reviews
(1-13 of 13)Companies can't remove reviews or game the system. Here's why
January 19, 2024
Good product with potential to be great!!
Rescue uses end to end encryption so our security team has vetted it as appropriate to use.
As an agent I have to use the software that has been approved by our company IT dept. They make sure that the software is safe to use and that is enough for me to use it without any concerns.
December 30, 2023
Will Rescue from wasting time
For the secure access it provides features with the multi authentication access signature keys which should be approved by the admin before the access along with the facilities of the LAN based access. Due to this one of the major priority requirement of the remote access is completed ,hence it excels the other tools like AnyDesk etc
before purchasing the software we were having the certain criteria which needed to be fulfilled i.e. of secure access along with the features.
December 30, 2023
I can work with it!
Permissions can be granted at various levels, connections are encrypted, and there is no need to open a VPN or similar for access to the client's network. You don't need to open a firewall, port, or other configuration. Each side client and my organization have less work to do.
The cost is reduced, less meetings to decide how to connect to the other network in a safe way, with permission or similar.
December 14, 2023
Expensive, but worth it
We have PIN numbers enabled and various permissions implemented for certain members of staff. This means there is never any question of a member of staff accessing something they shouldn’t - I.e. apprentices being limited to certain things. And PIN numbers are a simple yet effective method of security.
It just provides peace of mind knowing certain agents only have access to certain areas and PINs add that extra layer of security.
December 14, 2023
LogMeIn Rescue by GoTo
as long the machine is connected to the internet, the machine is accessible. if the machine is off, then it is not
Score 9 out of 10
Vetted Review
Verified User
Because of it's various user prompts for access to their PC I do not see a security issue
Because without the users authorization I do not have the ability to remote in. Also the fact it lets the user know the name of tech remoting in
November 20, 2023
Rescue has become a valued part of our team allowing us succeed without issue related downtime
We know without a doubt our network is as secure as we could hope. The extra step of keeping our team members from making poor security choices allows us to not have to monitor our employees as closely as before we used Rescue.
It is a relief to not have to treat our employees like children. We know they will make intelligent choices while on our network and if they do make a poor choice we know our network will not be compromised
November 07, 2023
it is good tool to use
Score 7 out of 10
Vetted Review
Verified User
it ask you to authenticate with six digit pin number so you can connect with right user, and it ask user allow or deny access before making connection.
I think it is a secure tool to use because of its authentication steps.
August 01, 2023
An easy way to track my science data
Well we have to assure end users that they can see everything that is done in their computers and we respect their privacy, When we do remote sessions using Microsoft RDP, they can't see the screen so, the fell uncomfortable.
The users feel confident with the use of the tool
July 11, 2023
Good to some extent
Score 9 out of 10
Vetted Review
Verified User
It works with a pin which makes it secure.
Pin makes end users have peace of mind that once session is closed, it cannot be accessed again.
June 30, 2023
Genuine Review from Tech Support
Score 10 out of 10
Vetted Review
Verified User
It generated a pin code and the remote is accessible only if the pin code is shared.
But sometimes, the user objects that it downloads an .exe file to initiate the session.
But sometimes, the user objects that it downloads an .exe file to initiate the session.
In some environment, security admins have blocked the download of .exe files.
June 26, 2023
Rescue for Pharmacy Success
Score 1 out of 10
Vetted Review
Verified User
N/A
N/A
June 25, 2023
Easy as Logmein123
Score 10 out of 10
Vetted Review
Verified User
It has several authenticators.
I believe it keeps us and our customers safe.