Stay away, they will not refund due to poor functionality
May 26, 2023
Stay away, they will not refund due to poor functionality
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with MailerLite
Major red flag with this company. If you read the Terms of Service, they do not provide refunds due to functionality. That means if you sign up and it does not work properly, they still not bother refunding you. I've attempted to obtain a refund several times due to poor email deliverability and they just simply stand by their "Terms of Service". They do not actually care that they take your money and do not provide you with a service that works. I am also forced into upgrading my plan to continue using it. Customer service just gives you the standard answer and does not actually take the time to listen to your needs. Steer clear of this company. Unfortunately, I was warned by using MailerLite before but I thought I would try it due to its cheaper plans. But this is clearly where you get what you pay for (not much at all).
"We do not refund any unused or partially used plans (monthly or yearly) when you did not use or partially used the Services, and/or forgot to cancel your plan, and/or if you canceled immediately after your credit card was charged for the new billing period. A refund will not be applied if you purchased a wrong monthly/yearly plan (even by mistake), and/or decided to cancel your subscription after the purchase because of functionality."
"We do not refund any unused or partially used plans (monthly or yearly) when you did not use or partially used the Services, and/or forgot to cancel your plan, and/or if you canceled immediately after your credit card was charged for the new billing period. A refund will not be applied if you purchased a wrong monthly/yearly plan (even by mistake), and/or decided to cancel your subscription after the purchase because of functionality."
- Easy to set up
- Listening to customers
- The poor deliverability meant that we had so many complaints from our customers since they did not receive our emails
- Sales from our product launch was much lower than expected
Do you think MailerLite delivers good value for the price?
No
Are you happy with MailerLite's feature set?
No
Did MailerLite live up to sales and marketing promises?
No
Did implementation of MailerLite go as expected?
No
Would you buy MailerLite again?
No