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Don't Mention It
November 20, 2019

Don't Mention It

Andy Abramson | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with Mention

Mention has been an on again, off again service we have used either on behalf of the agency or agency clients. I thought after a year or so away that I would find the product more up to date but it feels like in the recent trial that the product hasn't changed that much after a hiatus from using it. In general Mention provides a nice way to capture social activity, but at the end of the day, I am finding, especially with Twitter, that the Twitter UI is faster for me to find what I'm looking for and to see how things are playing out with retweets, comments and more.
  • Captures what's on the various social networks quite well.
  • Provides a daily summary that makes it possible to see what's happening on the social networks for the ID's I'm following or the keywords being tracked.
  • Enables the ability to see the activity of multiple social networks in a single combined recap each day.
  • Mention is an older platform and in this rapidly changing world and "need it now," I'm not feeling it's really there yet.
  • I'm having to create my own social tracking using IFTTT and Zapier to be ahead of the curve. I wish Mention was as fast.
  • Zero
I am feeling Sprout keeps improving while Mention is falling behind.
They do reply with answers and their team is very helpful.

Do you think Mention delivers good value for the price?

Yes

Are you happy with Mention's feature set?

No

Did Mention live up to sales and marketing promises?

Yes

Did implementation of Mention go as expected?

Yes

Would you buy Mention again?

No

Mention is well suited for small businesses who need to track their activities or large companies with a team dedicated totally to social. Anything in between I think other services are more up to date. Those services are focused on immediacy, not recapping, and in the era where social media and fake news drive rumors, the need to know is paramount.