An Early Review of Mindtouch
February 03, 2016

An Early Review of Mindtouch

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

MindTouch Responsive

Overall Satisfaction with MindTouch

We use MindTouch as a self-service portal for employees, partners, and customers to get accurate, up to date information about our spend management platform. Content is created by the documentation team, support team, and professional services. MindTouch consolidates numerous knowledge systems, and allows for greater self-service. The primary business problem is to reduce support costs.
  • It's easy enough to use so non-professional writers can add and manage content, but powerful enough for content reuse and global and conditional text--typical tools used by technical writers.
  • Search is well thought out and helps us identify content aging issues.
  • Provides context-sensitive in-product help from our core knowledge base website, including support-generated content.
  • They recently removed their more robust PDF generation engine for a simple PDF page export. This is the wrong direction for a tech docs team, and may prove to be a deal-breaker in the future.
  • Inability to use 'traditional' navigation methods. Built-in content organization is not intuitive, and deviates from standard tech docs conventions.
  • Page classification (topic, how-to, reference) is not well thought-out from a tech docs standpoint.
  • Not applicable yet. Not yet publicly rolled out.
Nice blend of support knowledge base and a tech docs CMS that other products don't seem to get right. They're usually too heavy on tech docs or on support, at the expense of the other branch.