Miro helped us have a national conversation involving the local level.
March 14, 2022

Miro helped us have a national conversation involving the local level.

Kevin Brechner | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Miro

We've used it all across our division of ministry as a way to interact over local/field team needs and settings and move towards shared goals across the country and world. It allowed us to frame a common discussion where unique challenges could be expressed. All of this could be done virtually and in person.
  • We loved the interactive nature. It helped our staff engage much better than just lists or zoom meetings.
  • The layout appealed to people.
  • The ability to use sticky notes virtually helped us have a conversation miles apart similar to what we would have done in person.
  • We could easily share the results with other leaders.
  • One of the biggest learning curves was related to being too far zoomed out upon initially beginning so that the Frames were hard to find for beginners.
  • If we added sticky notes because more were needed, then the dots we were using for prioritizing the top notes ended up being behind the notes instead of on them.
  • Because it was a challenge for some people, the ability to see one another's cursors had a mixed response. it felt like we were in it together, but also could be distracting. It ended up being good to be able to hide them for those that wanted that.
  • Allows us to have a national conversation beginning with each local team in an engaging way, and for national leaders to be able to view and consider the results for national shared priorities.
  • Allowed us to capture the results for future updating to stay current.
We did a trial run with a few locations once our Frames/Board was created for the conversation. We learned a lot from their feedback and significantly updated it before rolling it out to everyone. We also made sure to lock things that we didn't want to be changed on the original board to help teams stay on track. We encouraged leaders to spend 30 minutes on the tool before engaging in it with their teams. This gave them more confidence.
If a board is set up well, it can be fairly self-explanatory and quick to jump into even for non-tech people. However, anytime a new application is rolled out there is some hesitancy from having to learn "one more thing" on the computer. I personally did not create the boards so I can't speak to that aspect, but I found them very appealing to dive into. Some of our staff needed someone to show them how to use it and what to do simply because that is how they learn better. Overall, it works very well for us.
That is exactly what we used it for... collaborating on a new project. It was perfect for this since it could be used in person or across thousands of miles. It also made it easy to share the results and review them together for decision-making.

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It was really helpful when we couldn't be in person. It was well suited for capturing the results of our framed conversation. We actually used it in person as well and the interaction was different but still helpful. I think some leaders were overwhelmed at the idea of learning a new tool, but we generally had positive responses about how easy it is to use, even for non-techy people. I think the smaller the group, the less needed a tool like miro is because it can feel less personal in those spaces. However, we still used it for uniformity of the discussion and for capturing the results to be shared.