Miro is a pretty good product but their company is tone deaf and their licensing is confusing and constantly shifting.
November 27, 2022
Miro is a pretty good product but their company is tone deaf and their licensing is confusing and constantly shifting.
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Miro
We use it primarily as an asynchronous collaboration tool. We use it for group modeling exercises and managing flow during our meetings.
- Group modeling.
- Pretty easy to use.
- Activity templates.
- Their licensing model is confusing and restrictive, which makes adoption in my workplace difficult. Specifically, there isn't a need for every person in my org to have an enterprise license when a lot of people just use it for contributing during meetings to other people's boards and don't really take advantage of all the features available under that license.
- Auto-promotion of licenses is difficult to manage.
- Miro seems to be quite tone-deaf when listening to community feedback. They drop features and functionality based on misinterpreted data, even when large parts of their community depend on those features for their workflows. They seem to be removing power user features year over year for more "consistency," but it just makes those of us who are power users and push for its usage at our organizations simply start looking for other products.
- It feels like they constantly change things that are available in each licensing tier. Something available to you one day will not be available the next unless you move to a different licensing tier. Dealing with Miro's licensing and constant shift of expectations and features, there is a frequent headache, especially for organizations that have stringent procurement rules (like government agencies).
- Creates an environment where collaboration can occur both in real-time and asynchronously, allowing us to reduce the number of meetings we need.
- Confusing and shifting licensing and features cause our organization to have to reevaluate the usage and license of Miro far too frequently.
Miro seems to function well, even with a large number of people collaborating, whether remotely or from multiple locations. Licensing tiers and usage restrictions make working with partners from other organizations needlessly confusing.
Do you think Miro delivers good value for the price?
Not sure
Are you happy with Miro's feature set?
Yes
Did Miro live up to sales and marketing promises?
No
Did implementation of Miro go as expected?
No
Would you buy Miro again?
Yes