Item: monday.com
Rating: 9
Author: Srinivasan V Iyer

Return on Investment

Easy to get the information about any new bug/issue raised.
Effectively helping communication between the teams.
Saves lots of time and efforts needed, thus easing the work.

Use Cases and Deployment Scope

We are using monday.com to create cases with the development team for any bug, issues or NFR.

It's easier to create the tickets/requests under different boards so that the respective team is able to work on those accordingly.

Effective in tracking the progress and also shows who owns the ticket and what is the status.

We also use it for on-boarding of our new customers, for which this is one of the best tools as we can create multiple columns and make them to be completed. Also, it automatically shows what progress [is] made and how long it has been.

Pros and Cons

Easy to use.
Helps in prioritizing the request and can be moved around as required.
Shows the progress made so that it's easier to understand where we are standing with the request.
Able to update pictures and texts in comments so it's easier to explain.
Multiple boards can be created and assigned to [a] respective team to check and work.

UI could be a bit better. [It] looks clumsy.
At times it's difficult to find what you are looking for, so a common search option across all the different created tabs/channels could be very useful.
Along with sending daily emails for the new issues created, it would be good to have the email with the developments / progress / status of the existing cases raised.

Usability

The tool is very easy to use, just click and describe the issue and submit. No need for any additional training.

Gives the flexibility to create the case under the respective team boards, so that the concerned team is able to check and work on those.

Has multiple customizations possible which makes it easier to get the details put in a track any project under a single pane of glass.

Support Rating

There has not been a single instance or issue that has been faced by me since I started using the tool around 2 years back, so that has never been a chance for me to reach out to the customer support for any help or assistance. The tool works great and is mostly self explanatory.

Reliability & Availability

The tool has always been the bridge that helped the front end team get in touch with the back end team on any issue that required their attention, involve R&D, or get details on anything specific from the SME. monday.com has helped engineers get more efficient and saved lot of time to invest in somewhere else needed [instead of] just sending long emails and following up on that to get no update.

Key Insights

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of monday.com go as expected?

I wasn't involved with the implementation phase

Would you buy monday.com again?

Yes

Likelihood to Recommend

The tool is great, easy to use, and get started with and doesn't need any training or learning as such. You can move the cases created about the boards based upon your requirements, so that its easier to work. You can create multiple columns where you can label them and mark those as complete which will automatically compute the work done and show, thus making it easy to understand where the thing stands at any given time.

The UI initially will look a bit clumsy and crowded, but that's how the tool is and that is what provides much of the options to customize and work as per the needs.

Effective, simple, time saving and collaborating with monday.com

Overall Satisfaction with monday.com