Item: monday.com
Rating: 9
Author: Brian Preller

Return on Investment

Easier collaboration and oversight.
Faster correspondence internally.
Fast and easy management of data.

Use Cases and Deployment Scope

Monday.com is being used across our organization to manage the status of our clients' legal disputes and their progress. We primarily manage appointments with relevant experts and key information related to our matters. That being said, our entire business model is effectively displayed across multiple boards and groups. Monday.com solves issues relating to scale. It would otherwise be incredibly difficult to organize and/or memorize the sheer amount of data that we receive.

Pros and Cons

Manage client information.
Manage progress on projects.
Collaborate with co-workers on matters.

A wider variety of templates for new boards.
Less steps to move items around.
The ability to uncouple metrics and sub-items between different groups.

Usability

I would give it an eight out of ten because for the most [part], it is very easy to integrate data into monday.com in a very organised fashion. That being said, initially there is a bit of a learning curve that doesn't necessarily need to be there. Tools could be more visible and user-friendly. I struggled with initial tasks on monday.com.

Support Rating

I have not personally dealt with monday.com customer support, but based on the sheer volume of emails I have received from support as well as conversations that my senior has had with support staff, I certainly know that the support is efficient and capable of dealing with any issues and related queries speedily.

Key Insights

Do you think monday.com delivers good value for the price?

Not sure

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of monday.com go as expected?

I wasn't involved with the implementation phase

Would you buy monday.com again?

Yes

Likelihood to Recommend

Monday.com is recommended for the management of large sums of data. If you work in any industry where you have several clients or your clients have lots of data that you need to organize in a workable manner. That being said, it is less appropriate for complex sets of data as you are bound by its structure.

Data management made easy

Overall Satisfaction with monday.com