monday.com - A great enhancement for our company!
February 08, 2023

monday.com - A great enhancement for our company!

Tammy Santander | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with monday.com

Our business started using monday.com a year and a half ago and it has transformed how we work. We got it for our HQ team to have greater transparency and collaboration on what we are all working on. All of us fell in love with using monday.com immediately because it meant way fewer emails and less time spent on updates in meetings. Each of us also noticed an immediate improvement in being able to organize our workflows and to-do lists. Processes were streamlined and templates were created for easy replication.

Pros

  • Project Management
  • Collaboration
  • Task Tracking

Cons

  • Easier search function - I never remember how to search everywhere, on both active and archived items
  • More support from the monday.com team for the level we pay for
  • Time savings - work and meeting time
  • Easier and greater collaboration
  • Easy set-up and tracking of to-do and punch lists
After a simple training it was easy to create and customize my own boards. However, it is difficult to do some of the automations without researching and I feel like I might not be taking full advantage of the system without more training.
I have not received any support. It is my understanding (which could be false) that only our company point person could get help from the dedicated Customer Success Manager.
We have come to rely greatly on monday.com. There seems to be an outage or glitch about once a week and thus sometimes it can be a hardship as we rely on monday.com for most of our tasks. Some examples of outages/glitches: monday.com not updating for other viewers. Example: I enter an item on a board but it doesn't populate on my co-worker's board. Sometimes it depends if using the desktop app or the online version. Sometimes this does not matter, not being able to enter items on my own boards. Example: I start typing a new item and it disappears, instead of being added. The problem usually lasts no longer than 30 minutes. One time I think monday.com was unavailable for about 4 hours.

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

Yes

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Yes

Our HQ team began using monday.com and it helped our workflow immediately. We each made our own boards to keep track of our own projects and then we also made boards that we could all collaborate on and have transparency. After a year of use and it working really well for HQ, we have now begun rolling it out to more departments and admins in the company for their use and collaboration as well. It has greatly helped transparency between departments and levels without having to have more meetings!

monday.com Feature Ratings

Task Management
10
Resource Management
Not Rated
Gantt Charts
Not Rated
Scheduling
10
Workflow Automation
8
Team Collaboration
10
Support for Agile Methodology
Not Rated
Document Management
Not Rated
Email integration
Not Rated
Mobile Access
9
Timesheet Tracking
9
Change request and Case Management
Not Rated
Budget and Expense Management
6
Quotes/estimates
Not Rated
Project & financial reporting
Not Rated

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