Item: monday.com
Rating: 8
Author: Lane King

Use Cases and Deployment Scope

We use monday.com to assist in our workflow. All of our projects are on there, with all steps and which department is responsible for each step. It allows us to easily keep on top of what has been done, what needs to be done, and what the upcoming schedule is. Since we started using it, our workflow has greatly improved, and our communication is much better as well. The automations that are available have taken our use of it to the next level, but we are still only scratching the surface of the capabilities.

Pros and Cons

Automations and Integrations are key
The color-coding makes things easy to see
The subitems allow us to add more detail to each stage.

I wish there was a way to delete multiple notifications at a time. Right now, you can mark all as read, but you have to delete each one individually.
Changes are constantly being made, like changing the font on the site, or rearranging icons, or changing the functionality of icons, or what the first loaded page is. While added functionality and added features are always nice, universal changes like the ones I mentioned affect our use because we get used to how things work and then it changes, forcing us to "relearn" things and adapt our procedures. These "unnecessary" changes should be made optional, like being able to change to the new font or continue using the old font, etc.
I wish there was a little more customization option on the automations, like to use if-then statements.

Return on Investment

Less projects "fall through the cracks"
A larger picture of projects allows us to save time and materials by grouping similar projects together
The map feature allows us to better schedule installations that are near each other, saving both time and money.

Usability

It is very user friendly for the most part. However, some features are a little "trickier" than others for people that are not very computer-savvy. The templates are good, but we don't usually use them - we just create most things from scratch.

Support Rating

The customer support is quick to respond, but most of the time the things I contact them for are not current features, and they tell me I can check on the progress of future update items, but the things I request are not usually even on the list.

Reliability & Availability

Over the years we've been using it, not all features have worked as intended, but at this point, all the issues I can think of have already been updated and work perfectly at this point. Very reliable at this point.

Key Insights

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

Yes

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Yes

Other Software Used

Act! CRM, Google Ad Manager

Likelihood to Recommend

It's great for improving workflow and communication between different departments. It's also great for keeping track of things within a department and keeping on top of deadlines and dates. I could also see how it can be used for collaboration.

Unveiling the Powerhouse: A Comprehensive Review of Monday.com

Overall Satisfaction with monday.com