Item: monday.com
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We use monday.com to track KPIs and OKRs. The business problem that was a big pain point for us was improving our operating productivity and gaining more tangible customer insights during our customer discovery process. monday.coms' solutions are so intuitive and easy to use and the tools are extremely comprehensive, allowing us to break down, track, and measure our KPIs and OKRs in a myriad of ways, to get the most robust and effective insights for our team!

Pros and Cons

Data granularity (drill down capabilities)
Very user-friendly and beautifully designed
Sophisticated reporting capabilities

Integrating with third party applications
The automations are clunky/hard to use and don't seem to work properly
Free plan is not designed for serious users

Return on Investment

33% increase in our sales pipeline due to more effective metric tracking and measurement
Positive ROI from better measurement of customer insights
Positive ROI on marketing spend from measuring channel effectiveness

Usability

Overall usability is an 8. I give the base monday.com system a 9 for usability, but I have to take away a point due to the clunkiness of the automations and integrations. I set up an email integration and automation, but when it didn't work properly I tried to turn it off and I still received hundreds of emails per week from the automation - for the next several weeks!!!

Support Rating

I have not used monday.com support enough to comment on this feature.

Reliability & Availability

monday.com is a very strong solution for team-based work or project-based work. The features work as designed, and the system is very easy to use (the learning curve is not steep). In addition, you can really customize your experience with monday.com due to all of the out-of-the-box templates you have access to and the levels of tracking and reporting granularity built into the system. We never had a system downtime or disruption problem with monday.com. The platform is extremely reliable and it allowed us to set up our workflows, design new workflows, track our OKRs and KPIs and gain new insight about our business and our customers.

Key Insights

Do you think monday.com delivers good value for the price?

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of monday.com go as expected?

I wasn't involved with the implementation phase

Would you buy monday.com again?

Yes

Other Software Used

ActiveCampaign, Slack, Google Workspace

Likelihood to Recommend

If you seeking a project management software for low-to-medium complex projects, then monday.com is for you. It is simple to use, but very powerful, and it has extremely robust tools for project planning (Gantt charts and kanban boards) and reporting. In addition, you can get very granular with the task tracking, data tracking, and performance measurement tools.

I would not use monday.com for complex-to-very complex projects, as it doesn't have the horse power. In addition, its automations and integrations are clunky to use and get working as you want them to work. Finally, I believe the pricing is poorly suited for users who want to try before they buy.

Great Solution For Better Business Transparency and Performance

Overall Satisfaction with monday.com