Awful experience, would not recommend if you actually want to improve on your business KPIs
March 20, 2023
Awful experience, would not recommend if you actually want to improve on your business KPIs
Score 2 out of 10
Vetted Review
Verified User
Software Version
Other
Modules Used
- Testing and Optimization
Overall Satisfaction with Monetate
It was on-boarded at my current company before I started, to improve customer experience and test conversion rate optimisation hypotheses.
Experiences were set up to improve product discovery, increase use of site search and to improve conversion through promotional periods.
Some a/b tests were enabled, however the majority of experiences on site had no control, so we had no comparison or variance data.
Experiences were set up to improve product discovery, increase use of site search and to improve conversion through promotional periods.
Some a/b tests were enabled, however the majority of experiences on site had no control, so we had no comparison or variance data.
- Tested a variety of theories
- Created experiences focused in different parts of the website, homepage, PLP and PDP
- Little to no analysis provided by CSM on experiences
- A lot of experiences were created without a control, so there was no data comparison to give clear insight
- Shocking communication, often over promised and under delivered
- Found the Monetate dashboard hard to use, confusing and unclear where to find key information
- Unfortunately with such lack of support, we were unable to create any experiences independently
- No clear analysis was gained from the tests performed (as they were often created without a control) and no analysis was reported back from Monetate, so I am unable to comment.
Do you think Monetate delivers good value for the price?
No
Are you happy with Monetate's feature set?
No
Did Monetate live up to sales and marketing promises?
No
Did implementation of Monetate go as expected?
I wasn't involved with the implementation phase
Would you buy Monetate again?
No