Awesome service!
August 28, 2023

Awesome service!

Emilio H Velásquez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Commercial Phone Service

Overall Satisfaction with Nextiva Business Phone Service

I depend on making international calls on a daily basis at work, and since day one Nextiva has shown to be a reliable platform for this purpose. The customer service department is always a call or message away, and their response time is rather brief. I'm extremely satisfied with the service provided, and I highly recommend it!
  • International call reliability
  • Customer service
  • Staff attitude
  • It crashes at times
  • The interface could be updated
  • Reception is not always the best
  • I wouldn't be able to carry out my activities properly if it weren't for Nextiva's support.

Do you think Nextiva delivers good value for the price?

Yes

Are you happy with Nextiva's feature set?

Yes

Did Nextiva live up to sales and marketing promises?

Yes

Did implementation of Nextiva go as expected?

Yes

Would you buy Nextiva again?

Yes

Nextiva is perfect for carrying out international calls. Adding up the region's code is more than enough for communication between different parties pretty much anywhere with an internet signal in the globe. I've not tried videocalls so far, I wouldn't be able to tell its efficiency though.

Nextiva Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
User templates
10
Call reports
10
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Video conferencing
10
Audio conferencing
10
Video screen sharing
10
Instant messaging
10