Highly reliable and excellent service
August 28, 2023
Highly reliable and excellent service
Score 9 out of 10
Vetted Review
Verified User
Software Version
Small Business Phone Service
Overall Satisfaction with Nextiva Business Phone Service
Basic phone service is easy to overlook. But without a dial tone everything else falls apart. Nextiva Business Phone Service has provided very highly reliable service for us consistently for years. Off of that strong foundation they have many reliable services allowing us to use a variety of desk phones and soft phones. We depend on their call center for our advertising and enjoy the same reliability. Nextiva Business Phone Service services just work for us, that reliability cannot be overstated when daily operations rely on communication.
- Uptime
- Customer service
- Wide variety of services
- API
- Integrations
- Electronic fax
- Flexible user setup on multiple devices and softphones
- Call center
- Call reporting
- electronic fax
- Advertising is expensive. That is money wasted when the phone doesn't work. Nextiva Business Phone Service has not let us down.
- Much time is saved in managing the service when we can manage it all on Nextiva Business Phone Service instead of several vendors.
In my opinion, none of them could match the flexibility and ease of use we have with Nextiva Business Phone Service. Spoke and RingCentral did not measure up to our various needs. With Twilio there is not much that cannot be customized, but it is a much steeper learning curve. Nextiva Business Phone Service checked all of our boxes and comes in a well packaged box with great tech support.
Do you think Nextiva delivers good value for the price?
Yes
Are you happy with Nextiva's feature set?
Yes
Did Nextiva live up to sales and marketing promises?
Yes
Did implementation of Nextiva go as expected?
Yes
Would you buy Nextiva again?
Yes