Great Product!
November 21, 2023
Great Product!
Score 10 out of 10
Vetted Review
Verified User
Software Version
VoIP Call Center
Overall Satisfaction with Nextiva Business Phone Service
Nextiva has allowed us to monitor phone call durations, volume, and review recorded calls for training and educational purposes. We have text to email, online chatting with our customer service representatives, and call que set up that allows us to appropriately direct our callers.
- Call analytics
- User friendly
- Call analytics
- BAT phone option
- We can review recorded calls to better serve our patients and for training purposes.
Nextiva has allowed us to monitor our call volume, length, and recorded calls. This helps us determine how many employees for our call center department is needed. We have also been able to review recorded calls for training purposes.
Do you think Nextiva delivers good value for the price?
Yes
Are you happy with Nextiva's feature set?
Yes
Did Nextiva live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Nextiva go as expected?
I wasn't involved with the implementation phase
Would you buy Nextiva again?
Yes