POOR CUSTOMER SERVCIE!
February 19, 2024
POOR CUSTOMER SERVCIE!
Score 1 out of 10
Vetted Review
Verified User
Software Version
Small Business Phone Service
Overall Satisfaction with Nextiva Business Phone Service
I wish I could write a good review, but I cannot: I have had several experiences with the Nextiva Customer Service Department, and it is more than Terrible. Agents hang up on you when they don't want to help you; I called back several times and they hung up on me more than once: Agents tell you they will call you right back and never do-ever (this happened to me several times). Being on hold for hours; Never being given an option for a call-back but instead sitting on hold for 60, 90 minutes during by Busy workday! NO, No I would not work with them simply because no one is Managing this Customer Service Division. Until they fix this I will not recommend them to any busy!
- Poor Impact at this time
Do you think Nextiva delivers good value for the price?
No
Are you happy with Nextiva's feature set?
Yes
Did Nextiva live up to sales and marketing promises?
No
Did implementation of Nextiva go as expected?
No
Would you buy Nextiva again?
No