Nextiva Business Phone Service - a good fit for us!
March 18, 2024

Nextiva Business Phone Service - a good fit for us!

Patrick Robinson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

VoIP Phones

Overall Satisfaction with Nextiva Business Phone Service

Our educational entity started converting from POTS to IP back in 2017 and Nextiva Business Phone Service was one of the IP providers/carries certified to work with Panasonic. We have been very pleased with their level of service and commitment to assist us as we migrated all our voice communications to an IP based solution. Since then we have found their support and billing departments to be very fast and professional.
  • Fast Delivery.
  • Quick deployment of resources.
  • Fast and attentive service when problem arises.
  • Online billing
  • Organized departmental billing
  • On-Line Chat feature
  • Reduced reoccurring phone bills.
  • Improved bill documentation.
  • Clearer Voice calls.
  • AT&T Business
Less management overhead so faster response time and easier to get to the person that can help or answer questions.

Do you think Nextiva Business Phone Service delivers good value for the price?

Yes

Are you happy with Nextiva Business Phone Service's feature set?

Yes

Did Nextiva Business Phone Service live up to sales and marketing promises?

Yes

Did implementation of Nextiva Business Phone Service go as expected?

Yes

Would you buy Nextiva Business Phone Service again?

Yes

Microsoft Office 2016 (discontinued), Infosec IQ, Cisco Duo
We were able to scale up the amount of VOIP services we needed as we transitioned from POTS.

Nextiva Business Phone Service Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
User templates
10
Call reports
10
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Video conferencing
10
Audio conferencing
10
Video screen sharing
10
Instant messaging
10