Nextiva VoIP Call Center is the calling partner everyone needs
January 23, 2024

Nextiva VoIP Call Center is the calling partner everyone needs

Paulo Saldarriaga Benavides | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Nextiva VoIP Call Center

Nextiva VoIP Call Center is a tool we use here at office to deal with clients and final customer in a promptly manner. It helps to interact directly with our daily work with people inside and outside our organization. This virtual works amazing also with remote working people. We have been using this for more than 3 years as of now and all we got is such as good experiences using Nextiva VoIP Call Center. Finally, I must say that it's really easy to interact, to install and to update so we are glad to have this tool with us as an important partner in daily basis.
  • Remote working
  • Friendly interface
  • Quick access & fast interaction
  • Great connectivity
  • Internal chat implementation
  • Meetings for internal teams
  • Calls recording in terms of quality services
  • One click calls has helped a lot in saving precious time.
  • Productivity has increased thanks to easy communication channel with Nextiva VoIP Call Center
  • Really friendly when doing multiple calls at the same time

Do you think Nextiva Contact Center delivers good value for the price?

Yes

Are you happy with Nextiva Contact Center's feature set?

Yes

Did Nextiva Contact Center live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Nextiva Contact Center go as expected?

I wasn't involved with the implementation phase

Would you buy Nextiva Contact Center again?

Yes

We do recommend Nextiva VoIP Call Center if the organization has resources in different parts of the world working remotely or anything related to that.
It is also recommended as a virtual tool since it's super easy to have it installed instantly without thinking in physical phones.
If calling is not your daily priority it's better to use a chat tool or anything related.

Nextiva Contact Center Feature Ratings

Agent dashboard
9
Validate callers
9
Outbound response
9
Call forwarding
7
Click-to-call (CTC)
9
Warm transfer
9
Predictive dialing
9
Interactive voice response
9
Call tracking
9
CRM software integration
9
Inbound call routing
8
Omnichannel inbound routing
9
Historical reporting
7
Live reporting
7
Customer interaction analytics
9