Nextiva VoIP Call Center
January 31, 2024
Nextiva VoIP Call Center
Score 5 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Nextiva VoIP Call Center
We use the Nextiva VoIP Call Center to filter all incoming call from healthcare facility. Nextiva VoIP Call Center has been good for the use of our company but there are some issue we run into on a daily bases. For 1 it log users out after 4 hours so we have to have staff member remember to login in the afternoon. Personally i have more issue on the app. We have to log out of it at least twice a day to properly use it. We cant clear phone logs. At this time i have over 1500 call and i cant clear them. I go under preference and hit clear all log and it does not work, I preform the health check and half the time it fails. Call are not able to be transfer in the app. In all if using the desk top it is great but I think the app really need to fix.
- track call
- monitor call center
- Nextiva VoIP Call Center features
- App drop call
- App log you out
- unable to transfer at time
- Upset facility due to being disconnect
- upset family member due to being disconnect
- Employee not able to connect call
Do you think Nextiva Contact Center delivers good value for the price?
Not sure
Are you happy with Nextiva Contact Center's feature set?
No
Did Nextiva Contact Center live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Nextiva Contact Center go as expected?
I wasn't involved with the implementation phase
Would you buy Nextiva Contact Center again?
No