1. Home
  2. Contact Center Software
  3. NICE CXone Reviews
  4. User Review of NICE CXone
NICE CXone has definitely stepped up my game her at Zelis
June 18, 2021

NICE CXone has definitely stepped up my game her at Zelis

Tonya Sanders | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with NICE CXone (formerly NICE inContact)

We are now able to see who is available to take or transfer calls to. Tracking of calls is very efficient as well as QA scoring.
  • Routing calls
  • Receiving messages
  • Easily identifies where the call is coming.
  • Employee visibility is easily read.
  • Easy to know what status you are in.
  • This has streamlined many of our departments for more visibility.
All aspects that I have learned are working great.
Our Supervisor is in close contact with technicians for immediate assistance.
Yes - Cisco Jabber

Do you think NICE CXone delivers good value for the price?

Yes

Are you happy with NICE CXone's feature set?

Yes

Did NICE CXone live up to sales and marketing promises?

Yes

Did implementation of NICE CXone go as expected?

Yes

Would you buy NICE CXone again?

Yes

Our client sometimes calls our customer service line instead of return a call directly. Our Client Service Team can now route those calls directly to the person who left a message with the client.

NICE CXone Feature Ratings

10.0
Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
Not Rated
Interactive voice response
Not Rated
REST APIs
Not Rated
Call scripts
Not Rated
Call tracking
10
Multichannel integration
10
CRM software integration
Not Rated
10.0
Inbound call routing
10
Omnichannel inbound routing
Not Rated
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
Not Rated
Customer interaction analytics
Not Rated
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated