June 18, 2021
Score 10 out of 10
Overall Satisfaction with NICE CXone (formerly NICE inContact)
My company currently uses NICE CXone to track calls that are coming in. We can also see when our colleagues are currently on a break, which helps us to figure out our own schedules. This company helps us to be a lot more organized, keep track of how many calls are coming in, and make sure that we are not taking a break at the same time as too many others.
- Great format
- Easy to use
- Helpful at accomplishing goals
- It would be nice if you could organize workers by what they are currently doing; examples: meetings, breaks, etc.
The site is very easy to use. Once you log in, it is very self-explanatory. I enjoy the format. I would recommend this site to anyone who needs a service like this for their own workplace. It helps you accomplish what you need done, and does so in an easy-to-understand way.
Do you think NICE CXone delivers good value for the price?
Are you happy with NICE CXone's feature set?
Did NICE CXone live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NICE CXone go as expected?
I wasn't involved with the implementation phase
Would you buy NICE CXone again?