Great product
June 23, 2021
Great product
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
NICE CXone (formerly NICE inContact) is doing great over here! Our whole operation is using it and the skills system is amazing to properly divide it. Definitely a way better option than or last communication system. Even comes with its own tutorial. There's no excuse for not using it. Simply the best. Great work by the devs.
- Great interface
- Easy to handle
- Good conection
- Excess of options in the front menu. Maybe hide a few of those and allow the user to edit it as he need
- Great tutorials but you should keep it simple
- Maybe an app version for desktop users
- Our team works more coordinated
- Easier to make phone calls, just copy and paste the customer number
- The after call time sometimes bother me
I personally don't have such power to customize the NICE CXone (formerly NICE inContact) system for our team. But I'm aware of that. My boss always mentions how good it is and I can see that through our operation.
Each one of us has our own skills and it defines what calls we are able to answer. Awesome.
Each one of us has our own skills and it defines what calls we are able to answer. Awesome.
Yes - Avaya was our previous communication system in our local build. It has its own software for desktops but it's pretty bad. Usually, we would use a telephone. I think nowadays it doesn't make so much sense. I mean, why in the world would we use telephones to make and receive calls if we have internet and great headphones?
Do you think NICE CXone delivers good value for the price?
Not sure
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NICE CXone go as expected?
Yes
Would you buy NICE CXone again?
Yes