Practical and Safe
Updated June 23, 2021
Practical and Safe
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
Our company uses NICE CXone to get in touch with bank customers. NICE CXone is very useful for making transfers in calls, and we also use it to talk to customers and another attendant at the same time. Currently, the entire company uses NICE CXone, call center, collection, and prevention as well.
- Service with 3 people
- Protocol Submission
- Call transfers
- When a number does not complete an error image appears.
- NICE drops calls
- Leave the links silent
- NICE increased the efficiency of my work.
- It's a safe tool.
- It is very practical to use.
The platform is customized in a way that separates the banks we call, bringing more organization to calls, so NICE has a very positive impact on our work.
Yes - Yes - Previously we used Verisys The company probably replaced it with the diversity of tools found in NICE, which are much bigger than the old product.
Do you think NICE CXone delivers good value for the price?
Yes
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
Yes
Did implementation of NICE CXone go as expected?
Yes
Would you buy NICE CXone again?
Yes