Great monitoring
November 01, 2021
Great monitoring
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
We use this to handle customer service contacts. The system is easy to use and offers a variety of tools to monitor, engage, and manage the high volume of contacts received daily. I would recommend this to any business looking for a real-time solution.
- Pre-built reports.
- Custom reporting.
- Be able to have reporting and monitoring on the same screen.
- Improved call monitoring.
The ability to customize the reporting and scripts has been helpful to productivity. Agents can work faster in responding to client inquiries.
Not Sure
Do you think NICE CXone delivers good value for the price?
Not sure
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NICE CXone go as expected?
I wasn't involved with the implementation phase
Would you buy NICE CXone again?
Yes