Excellent in connecting with your customers
November 01, 2021
Excellent in connecting with your customers
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
The system is used to contact customer's who are in arrears on their loan repayments. These customers are contacted through the dialler system if the customer has not responded to SMS messages or letters. It is currently being used by the Arrears Department within my organization. Utilizing the dialler system enables contact to [be] made efficiently and effectively to our customers and saves time by manually dialing each customer account.
- Easy layout/ interface.
- Dialler is on a small pop up screen.
- Function are easy to use.
- If a customer has a long name or a middle name is displayed, the surname is not always visible.
- I have come across a few accounts where the customer account number was not displayed.
- When you click to go unavailable, it does not allow to disposition the call.
- Contacting more customers.
- Engagement rate has increased.
- Payments are made on time.
I am able to view current calls handled along with the statistics in relation to the disposition of contacts throughout the day. This enables the senior management team to ensure effective resources are used on the dialler software. This has resulted in an increased rate of contact with our customers and clients.
Not Sure
Do you think NICE CXone delivers good value for the price?
Yes
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
Yes
Did implementation of NICE CXone go as expected?
Yes
Would you buy NICE CXone again?
Yes