Good Product if your in a smaller company
November 04, 2021
Good Product if your in a smaller company
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
We currently have [NICE CXone] linked to our Cisco phone systems.
- Provides outline of call prior to pickup.
- Allows us to categorize calls at the end or during.
- Able to tuck away the pick up tab.
- Freezes a lot.
- Cannot be marked as a category for more than 15 mins or else it crashes.
- The tab to dial is tucked away and sometimes hard to access when needed in a hurry.
- Days where our agents are out of commission due to it not talking to Cisco.
- Many refused calls due to freezing.
- Calls staying in queue.
Yes, we have customized our reporting areas to be able to track incoming and outgoing calls to see be monitored.
Not Sure
Do you think NICE CXone delivers good value for the price?
Not sure
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NICE CXone go as expected?
I wasn't involved with the implementation phase
Would you buy NICE CXone again?
Yes